Reference

Legal terms for your mariwd account

mariwd Legal sets out how account access, wallet records and personal details are handled for Indonesian customers.

Account termsPrivacy requestsLocal-law accessWallet records
mariwd Legal terms for your mariwd account
CONTACT ROUTE

Reach us about a Legal question

A clear contact route helps when you need to ask about Legal wording, account access or a payment record.

Terms question Use the account support path for a question about Legal terms or access.
Privacy request For a copy, correction or removal request, tell us which account details are involved…
Payment record If DANA, OVO, GoPay, QRIS, bank transfer or a virtual account shows an unclear…
DATA PRACTICE

How mariwd handles Legal data duties

We treat Legal requests as account matters, not as public messages. Our process connects the request to your verified account, checks the relevant transaction or access record, and keeps a usable trail…

Account ownership

Phone verification is part of our account-access process. When a Legal request concerns personal details, we use the verified account route to reduce mistaken changes and to keep the response connected to the person who controls the account.

Cookie choices

Our Legal wording covers cookies used around account access and page operation. Your browser can restrict cookies, although some account steps may then require another check before the lobby or payment record can be displayed.

Security checks

We may compare phone verification, login details and payment references when an account action looks unusual. This can place a temporary check on a request while we confirm that the account holder, wallet record and requested action match.

Record retention

We retain account, support and transaction records only for the period needed for their stated purpose or an applicable legal requirement. When you ask about retention, include the record type so we can explain the relevant handling route.

Change requests

You can ask us to correct account details that are inaccurate or incomplete. Send the requested change through the account support path and identify the affected field; we may require phone verification before applying it.

Access decisions

Legal access is assessed for the relevant region rather than assumed from a device location alone. Access depends on local law, and we may ask for account details or pause a route where local law permits that action.

Legal questions Indonesian account holders ask

These answers focus on the Legal points that usually matter before an account is opened or a request is sent. If your situation involves a specific payment reference, phone verification result or regional access question, use the account contact route so we can check the record connected with you.

mariwd Legal covers account access, phone verification, personal details, cookies, security checks, payment records and requests to correct or remove data. It also explains that access depends on local law, so the available route can differ by the region connected with your account.

Access depends on local law and is available only where local law permits. We assess the account route for the relevant region, not simply the device location. Check the current terms before opening an account and complete phone verification when requested.

DANA and QRIS can produce transaction references used to match a payment with your account and check its status. We may compare the reference with your phone-verified account details when a receipt is unclear or an action needs confirmation.

Yes, you can ask about the personal details connected with your account through the support path shown after login. Identify the account and request type, then complete any ownership check we require before we prepare a response or clarify the available scope.

Send a correction request through the account support route and explain which phone number is wrong. Because the number is tied to account access, we may require phone verification or another ownership check before making the change.

Retention depends on the record type, its purpose and any applicable legal requirement. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual account may need a different period from ordinary support messages.

Use the support path inside your account and state that your request concerns Legal access. Add your registered phone number, region and any message shown at login. We will review the account route and explain the next step where local law permits.